FAQs

Can I exchange an item?

At the moment, we do not offer the option to exchange items. You must return your order for a full refund and place another order with the correct items.

 

Returns can be registered from your user account. For more information, please follow our return procedure.

 

Please note: Refund processes can take 3-5 working days after the parcel has been received and the condition of the return has been approved by our warehouse. Please note that this is subject to change depending on the time scales of the selected payment institution and unexpected order volumes.

Can I return my order?

You can return an order within 14 days after receiving it free of charge. The return label will automatically be generated when you register a return from your user account or by registering a return here. After the 14-day period, a return is no longer possible.

We kindly ask you to allow up to 14 working days for the return and refund process to take place. For returning orders from overseas, we estimate 21 days.

 

For further details and information, please visit our return procedure page.

Can I cancel my order?

Yes, you can cancel your order within 48 hours of placing it if it hasn't been dispatched from our warehouse. Typically orders take 24-48 hours to be processed by our warehouse in Italy. If you are outside of this period, we kindly ask you to register a return from your user account by following the return procedure.

 

If you require further assistance, please contact our customer service team with your order number and inquiry through our contact form.

Can I track my order?

Once the package has been shipped from our warehouse, you will receive a confirmation e-mail with the tracking code from one of our courier partners.

 

We kindly ask you to allow up to 24 hours for the tracking number to display the current delivery status of your order.

How long does delivery take?

Delivery usually takes 3-5 working days for all European countries. For countries outside of Europe, orders are usually delivered within 4-7 working days.

 

Please note that delivery times may vary depending on the capacity of our courier partners.

How do I redeem my coupon code?

On the shopping cart page, scroll down to “Do you have a discount coupon?". Enter your discount code in the dropdown text box and click “APPLY COUPON”.

 

Coupon not working? Send us an email via contact form with your coupon code.

Can I make changes to my order?

Changes are not possible after your order has been placed. Your order is processed directly by our warehouse and dispatched within 48 hours so we can get it to you as fast as possible.

What payment methods do you accept?

You can pay by credit card, Apple Pay, Google Pay, and Klarna. We are working on enabling PayPal as an additional payment method for more countries.

 

Please note that we offer PayPal and instant bank payment via Klarna for selected countries only.

How should I wash my X-BIONIC® Products?

X-BIONIC and X-SOCKS garments use special yarns to enhance your performance under all conditions, the following instructions should be followed to maintain these features: We recommend washing your X-BIONIC & X-SOCKS garments at 30°C or 40°C on the lowest spinning cycle setting exclusively with sports detergent.

 

Please avoid using bleach, conditioners or softeners, as well as tumble drying your garments. For wool products, such as our Merino line, we recommend using special wool detergent. Please avoid washing the garments by hand as the mechanical force may also damage the yarns. We also recommend using the wool or handwash setting of your washing machine with the lowest spinning cycle setting.

When Will X-bionic Release New Tech to Support Athlete Performance?

Our specialists are always looking to at innovative ways to increase sports performance. 

 

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