Return Procedure

1.

Fill in this return form with article information and reason for return

2.

Use shared/included return slip with printed return address

 

Valid for EU customers

* Customers outside EU should book their returns below.

3.

Use the box the items were shipped in, close it carefully and attach the return slip with preprinted shipping address

4.

Arrange pickup or
hand it in to forwarder

 

› view shipping costs 

All X-BIONIC® retuns are required to be sent to our warehouse in Italy!

X-BIONIC (Norman Srl)
Via Grecia 2/4 – 46042
Castel Goffredo (Mn)
Italy

All X-SOCKS® returns are required to be sent to our warehouse in Slovenia!

X-SOCKS - Intersocks D.O.O.
Reska Cesta 29
1330 Kocevje
Slovenia

WHAT YOU NEED TO KNOW

 

 

IMPORTANT RETURN STEPS

  • Fill out this return form with article information and reason for return
  • Use the use shared/included return slip with printed return address
  • Use the box the items were shipped in, close it carefully and attach the return slip with pre-printed shipping address information
  • Arrange the pickup or hand it in to forwarder › view shipping costs 

 

WE CAN ONLY ACCEPT YOUR RETURN IF_

  • Labels, Packaging and Booklets has not been damaged or removed
  • If it has not been worn, used or damaged
  • It is not soiled by any marks
  • Is posted back within 14 days of receipt (We understand that overseas shipping can take around 10-15 working days to reach us.)

 

WHAT HAPPENS NOW

  • Once we have received your return, you will receive an email notification
  • Processing of the returns usually takes 2-4 working days
  • Exchanges will be dispatched after processing and should be received by you within 2-3 working days of dispatch (*Area exceptions apply)
  • Refunds will be made immediately after processing and should show in your account within ten days, depending on your bank’s timescales.
  • Return fee will be deducted from your refunds. 
  • Please allow up to 21 days to returns from overseas destinations to reach us.

 

OTHER TERMS & CONDITIONS

  • Two exchanges per item are free, wherein we will send you the replacement item free of charge.
  • Any returns that are worn, soiled, or damaged will not be accepted and may be returned to you.

 

CONTACT US

Should you have any questions at all, please do not hesitate to contact us at returns@x-bionic.com or returns@x-socks.com  


RETURN VIA DHL

Schedule a DHL eReturn Pickup 

Freight

Shippinig & Return

Shipping

Free freight over 250 EUR

 

Returns X-SOCKS®

Return freight 10 EUR for Zone 1* (15 EUR  for Switzerland)

 

Returns X-BIONIC®

Return freight 15 EUR for Zone 1* (20 EUR for Switzerland)

 

Exchange X-BIONIC® & X-SOCKS®

1st Exchange freight Free of charge

 

* Zone 1 Countries: Austria, Belgium, Coratia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxemburg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, UK

Schedule a Pickup via DHL eReturns